To the customer of TENUTA SAN LEONARDO S.R.L. who acts as a Consumer, the right of withdrawal from the contract is attributed, as provided for by the Consumer Code.
It should be noted that this right is reserved only to natural persons, that is to those private consumers who act for purposes unrelated to their profession. There is no right of withdrawal for legal and natural persons acting in a professional context with reference to the purchase contract.
To exercise the right of withdrawal, the consumer who has made a purchase must communicate to the e-mail address [email protected] the desire to withdraw from the purchase within 14 (fourteen) working days from the date of receipt of the goods sent by TENUTA SAN LEONARDO SRL (art. 9 Conditions of sale).
Once the communication has been received, TENUTA SAN LEONARDO S.R.L. will quickly contact the customer informing him of how to return the goods. Upon receipt of the instructions, the customer must promptly ship the goods, taking care to carefully pack the goods, where possible by inserting them in an external box avoiding damaging the original packaging with adhesive tapes, labels etc. The product must be returned intact in the original packaging complete with all its parts and accessories, including any gifts received.
The shipping costs and the responsibility of the goods during shipment, as required by law, are the responsibility of the customer: it is therefore advisable to insure the products during shipment to the chosen courier. In the event of transport damage occurring during the return, TENUTA SAN LEONARDO S.R.L. will communicate the same to the customer within five working days of receipt of the goods, allowing him to file a complaint with the courier used for transport. The damaged goods will be made available for return and the withdrawal request will be canceled at the same time.
After receipt of the goods in the warehouse TENUTA SAN LEONARDO S.R.L. will verify its integrity. In the event of any damage that does not in any case compromise the use of the product or tampering with the original packaging (not due to transport) or lack of the same packaging, TENUTA SAN LEONARDO S.R.L. a percentage equal to a maximum of 20% of the value of the asset will be retained, attributable to restoration costs.
Without prejudice to any restoration costs for ascertained damage, TENUTA SAN LEONARDO S.R.L. will reimburse the entire amount of the purchased goods within 30 days, excluding transport costs, by bank transfer to the current account indicated by the customer.
The right of withdrawal is totally void in the event that the products are returned:
- damaged (for reasons other than transport)
- incomplete, ie missing parts, accessories, boxes, etc.