The sale of products offered directly by Tenuta San Leonardo S.r.l., Loc. San Leonardo 1, 38063 Avio (TN), VAT number 00832070221, pec. [email protected] is governed by the following general conditions of sale, formulated in accordance with the legislation on distance contracts and contracts concluded outside business premises, in particular the provisions of Legislative Decree 6 September 2005 n. 206 ("Consumer Code") as amended by Legislative Decree no. 21 of 21 February 2014 containing the implementing provisions of Directive 2011/83 / EU, and by Legislative Decree 9 April 2003 n. 70 (“E-Commerce” Decree).
1) Parties to the Agreement
The parties to the contract are as follows:
Tenuta San Leonardo S.r.l. also called Seller , who manages the site www.sanleonardo.it, the Customer , or the natural or legal person who has concluded an order through the site www.sanleonardo.it order that has been accepted by Tenuta San Leonardo Srl.
2) Application and modification of the general conditions of sale
The Customer is required to read the general conditions made available to you on the website www.sanleonardo.it in order to allow them to be stored and reproduced, pursuant to art. 12 Legislative Decree 70/03. By placing the order in the manner provided below, the Customer declares to have read all of this information and the information provided during the purchase process and to fully accept the General Conditions of Sale and what is indicated in the order procedure. Tenuta San Leonardo S.r.l. reserves the right to change these general conditions of sale by notifying them on this page of the site. The applicable general conditions of sale are those in force at the time the order is placed electronically. Any changes will be effective from the date of publication on the site.
3) Usability of the site
Access to the site is reserved exclusively for users over the age of 18. Registration with "username" and "password" is not required. The Seller reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers. The customer will only be asked for the data necessary for the delivery and billing of the order. Furthermore, by accepting these Conditions of Sale, the Seller is exonerated from any liability deriving from the issue of incorrect tax documents due to errors in the data provided at the time of placing the online order, being the customer solely responsible for their correct insertion.
4) Characteristics and prices of products or services
The essential characteristics of the products are shown in the offer for each product. The images of the products may not be perfectly representative of their characteristics but differ in color, size, products, accessories represented. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of products shown on the site since these representations are merely illustrative.
The price of the items offered is indicated in Euros, and is inclusive of VAT. Tenuta San Leonardo S.r.l. reserves the right to change the price of the products at any time without notice, as a result of market changes and / or typographical errors. The displayed price is not binding. If the wrong price is published by mistake, the Customer will be informed immediately before shipping and a new order confirmation will be sent with the correct price. The order at that point can be confirmed or canceled and, if it is canceled and the payment has already been made, it will be fully refunded. In any case, the advance payment of a supply does not justify a confirmation of acceptance of the wrong order which may be refused by Tenuta San Leonardo S.r.l. If it is impossible to contact the user, the order will be automatically canceled and the prepayment will be refunded. The prices displayed on the site are valid only for purchases made online, and may vary from those in the store and on other sales platforms where we are present as sellers.
The prices do not include transport and delivery costs which are in any case indicated separately before sending the order and specified in the order receipt confirmation sent by e-mail to the customer.
5) Placing orders, confirming receipt of the order, accepting it and shipping
The Customer can only purchase the products listed on the website www.sanleonardo.it, as described in the order. Correct receipt of the order is confirmed by Tenuta San Leonardo S.r.l. by an e-mail reply, sent to the e-mail address supplied by the Customer during the order. This confirmation message will contain date and time of order execution and a customer order number, to be used for any further communication with Tenuta San Leonardo Srl. In case of non-acceptance of the order, Tenuta San Leonardo Srl guarantees the relative communication to the Customer.
All information on the products on www.sanleonardo.it, such as technical specifications, images, formats, etc. they are not binding on the Seller and are subject to change at any time, unless they are expressly indicated as binding. By sending the order electronically, the Customer acknowledges and declares to have read and fully accept the General Conditions of Sale.
6) Payment methods
The customer can pay for the ordered products and the relative delivery costs in the following ways:
- Payment with PayPal
- ApplePay Payment
- Payment with Stripe (credit cards)
- Payment by bank transfer in advance
In the event that, for any reason, the debit of the amounts owed by the Customer proves impossible and / or the payment is unsuccessful, the sales process is automatically canceled and the sale automatically canceled.
7) Acceptance of the product by the customer
Pursuant to Article 1510 of the Civil Code regarding remote purchases, the Seller has no responsibility for any delays in delivery caused by the carrier, nor is it responsible in any way for any damage caused by it.
Therefore, when picking up the package, we recommend that you follow the following procedure:
- Carefully check the condition of the package and in case of any damage or suspected damage, immediately report it to the carrier, putting on the delivery receipt the words “GOODS INSPECTION RESERVE FOR… (indicate the reason). Affixing the word reserve allows you to check the goods even at a later time, as the courier does not allow you to open the package until you have signed. If you accept without affixing any RESERVE, you sign a document stating that the package has arrived in perfect condition, and at that point it will not be possible to obtain any refund.
- If it is not possible to accept the package with reserve or if the damage is visible without opening the package, reject the damaged goods.
Even in the case of damage not recognizable at the time of delivery, the recipient must report the damage to the courier and to Tenuta San Leonardo S.r.l. within 8 days of receipt of the goods, otherwise you lose the right to obtain compensation for damages from the courier.
8) Invoicing
An invoice will be issued for each order placed online, regardless of whether the customer is a private individual, a professional or a company with a VAT number. If the customer is a private individual, the invoice will be issued indicating the tax code which will be mandatory to enter when ordering.
9) Right of withdrawal
The right of withdrawal must be exercised within a maximum of 14 working days starting for services from the date of conclusion of the contract, for goods from the date of delivery of the goods.
10) Guarantees
The products sold by Tenuta San Leonardo S.r.l. enjoy the 24-month conventional warranty for lack of conformity not found at the time of purchase pursuant to Legislative Decree 206/2005. To take advantage of the warranty, the customer must keep the tax documentation received at the time of purchase.
The 24-month warranty pursuant to Legislative Decree 206/05 applies to products with a lack of conformity, as long as it is stored correctly. The guarantee cannot be applied in the event that negligence is found in the conservation of the product; wear is not covered by warranty.
This guarantee is reserved only for the private consumer (a natural person who buys the goods for purposes not related to his professional activity, or makes the purchase without indicating a VAT number in the order form); for the professional user, the warranty is 12 months from the date of purchase.
11) Communications and complaints
Written communications directed to the Seller and any complaints will be considered valid only if sent to the following address: Tenuta San Leonardo Srl, Loc. San Leonardo 1, 38063 Avio (TN), if sent by e-mail to enoteca @ sanleonardo. it or by certified email to the following address [email protected]. In the communication, the Customer is required to indicate his residence or domicile, the telephone number, the order number and the e-mail address to which he wishes the Seller's replies to be sent.
12) Jurisdiction
For any dispute, the competent court is that of the consumer.
13) Privacy protection
Please refer to the dedicated page: Privacy Policy
14) Promotions and discounts
The promotions and discount coupons on www.sanleonardo.it cannot be combined with each other unless otherwise indicated.
15) Approval pursuant to art. 1341 and 1342 of the Civil Code
Pursuant to and for the purposes of articles 1341 and 1342 of the civil code, I declare that I have carefully read and examined all the clauses and conditions contained in these General Conditions of Sale, to accept and specifically approve all the provisions contained therein sub-articles. 1 to 15.